Truvian Partners Consultancy LLC. Terms and Conditions

The following terms and conditions apply to this website, Truvian Partners’ Intellectual Property including trademarks.

Online Subscription Terms

These terms apply when Client has purchased online courses and/or products, which may include assessments and/or other learning aids, made available through various web-based platforms (“Subscription(s)”).

Assignment by Administrator
The administrator has eighteen (18) months from the date the order for the Subscriptions is placed (this is deemed the date of purchase) to assign Subscriptions to each Client end-user (“User(s)”).

Access by User
Each User has twelve (12) months from the date they were assigned the Subscription to use it. Subscriptions automatically expire twelve (12) months after the date of assignment, regardless of use.

Forfeiture
Failure to assign and/or use Subscriptions within the applicable time frames results in forfeiture. Refunds are not available for expired and/or forfeited Subscriptions. Subscriptions are nontransferable and cannot be shared and/or used by more than one User. It is Client’s responsibility to know the status of available Subscriptions and the applicable expiration date(s).

Tech Check
In order to confirm Client’s computer system meets the technical requirements to access Subscriptions, Client will be asked to review and agree to Truvian Partners’ standard technical requirements (“Tech Check”). The Tech Check will be conducted by Truvian Partners at no cost to Client.

Administration
“Administration” means sending out email invitations to Users, managing content distribution, managing classes/logistics, and providing basic technical support. For Subscriptions ordered by Client that are administered by Truvian Partners, Client will be charged a per-user administration fee unless otherwise agreed to by the Parties. Clients who elect to do their own administration will not be charged an administration fee and are responsible for the management of Users and accounting for Subscriptions. Truvian Partners will provide sufficient information and training, such as a one-hour training call/web conference, to enable the Client administrator to perform the administration tasks satisfactorily.

Accessibility of Subscriptions/Content UpdatesTruvian Partners will use commercially reasonable efforts to have the Subscriptions accessible at all times, except for (i) planned downtime, which, to the extent practicable, will occur between Friday at 10PM and Monday at 6AM(GMT +4) , and/or (ii) unavailability caused by a Force Majeure. Users will have access to content updates during the term of the Subscription.

Technical Support
The Technical Services Helpdesk is available for (i) email requests/inquiries at support@truvianpartners.com Sunday through Thursday, 9AM–5PM (GMT+4), and (ii) telephone requests/inquiries, Sunday through Thursday, 9AM–5PM (GMT+4)
When Client has purchased an online assessment, the following terms also apply:

Confidentiality of Assessment Data
The Parties agree that assessments and resulting feedback reports (“Assessment Data”) will be used solely for Users’ developmental purposes. Assessment Data is to remain confidential to Users and/or raters (“Rater(s)”) selected by Users to participate in the assessment. This means that unless Users and/or Raters provide consent, other Client personnel are expected to maintain this privacy and not provide summaries and/or copies of the Assessment Data to others in such a way that confidentiality is compromised. Notwithstanding the foregoing, Assessment Data can be aggregated if there are three or more Raters and, upon request, may be provided to authorized Client personnel. 

Trainer Terms

These terms apply to Client personnel (“Trainers”) who teach (“Facilitate”) a Truvian Partners program within their organization. 

Client Obligations

Pay for the Trainer’s attendance at a Training for Trainers session (“T4T”) of the Truvian Partners program requiring Qualification. Qualification may not be transferred to another Trainer

Purchase one set of the required facilitation materials (“Trainer Materials”) for each Trainer

Purchase one set of participant materials (“Participant Materials”) for each Client participant attending a session of the Truvian Partners program

Use commercially reasonable efforts to ensure the Trainers adhere to the curriculum/training design set forth in the Trainer Materials and, if Qualification is required, the training provided during the T4T (modifications to Trainer Materials and Participant Materials are not allowed without Truvian Partners’s prior written consent)

Use commercially reasonable practices to ensure each Trainer is provided notice of and adheres to the Trainer obligations below

Provide Truvian Partners the opportunity to observe sessions Facilitated by the Trainers, including reviewing Trainers’ copy of Trainer Materials and/or any other materials used by the Trainers when Facilitating the Truvian Partners’ program. Truvian Partners will provide Client with written notice prior to scheduling observations and reviews

Trainer Obligations

Complete  pre-work assignments prior to attending the T4T if the Truvian Partners program requires Qualification

Attend the T4T of the Truvian Partners program if the program requires Qualification

Use the applicable Trainer Materials when Facilitating the Truvian Partners program

Facilitate the Truvian Partners program to Client personnel only

Adhere to the curriculum/training design set forth in the Trainer Materials and, if Qualification is required, the training provided during the T4T

Provide Truvian Partners the opportunity to observe sessions Facilitated thereby, including reviewing Trainer Materials and/or any other materials used when Facilitating the Truvian Partners program. Truvian Partners will provide Client with written notice prior to scheduling observations and reviews

When no longer working for and/or otherwise engaged with Client, Trainer must: (1) return the Trainer Materials to Client unless otherwise agreed to by Client; and (2) stop Facilitating the Truvian Partners program to any person and/or entity outside Client’s organization unless otherwise agreed to by Truvian Partners

Truvian Partners Intellectual Property

This website and the information found herein is protected by United States Copyright Law and by various International Treaties, and should therefore be seen as the proprietary intellectual property of Truvian Partners. The duplication or reproduction in whole or in part of this website, including but not limited to text, images, audio, and/or video, without the written permission of Truvian Partners is strictly prohibited.

To inquire about the process for obtaining permission to legally use information found on this website, or for further information regarding the intellectual property assets of Truvian Partners, please click on the link below.

info@truvianpartners.com

Truvian Partners uses many words, terms, symbols, acronyms, and/or phrases to promote the availability of its proprietary products and services. The following list identifies the trademarks owned by Truvian Partners that are registered with the United States Patent and Trademark Office. Any use of these trademarks without the written permission of Truvian Partners is strictly prohibited.